Case Study


Mercato develop scalable cloud environments that allow organisations to work more efficiently and effectively.


Company Name: Mercato

Create unique marketplaces
for both products and services, rapidly build complex enterprise applications, provide advanced CPQ (Configure, Price, Quote) systems, price benchmark to save organisations on IT procurement and much more.

The Challenge

Software development company Mercato approach us for help in launching a new product: Progora is a digital purchasing platform for the procurement team, aimed primarily at the public sector. The innovative technology holds approved suppliers, enabling organisations to create their own marketplaces for buying products and services.

We were tasked with creating a detailed advertisement for publication in The Times’ Racounter supplement, with the additional challenge of a short turnaround time.

Our Approach

Our first step was to hold a fact-finding session with the sales team to pin down the messaging for the advert.

From this, it soon became apparent that the material that the Mercato team had produced to date was too focused on the technicalities of the product. In view of the plethora of innovative features the platform delivered, the team were finding it challenging to break away from this approach.

Our customer-centric approach enabled us to home in on the end benefits for public sector procurement professionals. Focusing on the target audience’s central pain point – the overriding pressure to cut expenditure and increase service levels – we were able to create an advert that pointed to Progora as the solution to this problem.

The Results

In contrast to previous copy, the advert we created focused clearly on benefits to the end-user, and the Mercato team was delighted by this fresh approach.

Subsequent to publication of the advertisement, we’ve continued working with Mercato, both for Progora and other strands of the business.

Homeshare International

“The feedback I have just had from one of my superior is: ‘Everyone loves this ad and the new messaging / copy.

So well done and thank you – I think in such a short time working on this, we are already making a huge impact.”

Simon O'Carroll

Marketing Director, Mercato