Case Study

Living Well At Home

A property adaptation advice service, unique in the UK


Company Name: Living Well At Home

Specialising in accessibility for older people who want to carry on living at home.

The Challenge

RIBA Chartered Architect Emma Luddington knew from speaking to friends and family that it wasn’t easy to get advice on how to make a property more accessible. She founded Living Well at Home to provide a service that delivers tailored recommendations for individuals who would otherwise have to navigate complex public services or go on waiting lists. Emma knew there was an appetite for her service – which delivers personalised, practical suggestions on how to make homes more accessible and improve safety – but was looking for help on the right approach to launch her business effectively. 

Our Approach

Emma initially approached us for help on creating a brochure to launch her business. However, we recommended taking a step back to delve into her mission and vision. This enabled us to articulate Living Well at Home’s value proposition and brand values. From there, we created web copy as well as a brochure.

One of the business’s key differentiators is its empowering approach. Emma was very clear that she didn’t want to patronise older people and, as a result, there were a number of phrases that she wanted to avoid. This meant that we needed to be creative when it came to fitting keywords into the copy. Liaising closely with an SEO expert, we crafted copy that incorporated key search terms yet was true to Living Well at Home’s vision and values. 

The Results

Emma is delighted with both the web copy and the brochure we created. What’s more, our approach has resonated with Living Well at Home’s target audience and the business is on a growth trajectory.